For Recruiters & Hiring Managers

Best aligned with Director-level roles in operations, service delivery, deployment services, and business systems — bringing more than 10 years of enterprise program leadership, multidisciplinary org management, and operational systems development.

Target Roles
OPERATIONS  •  SYSTEMS  •  TRANSFORMATION
Matt Tatham
Operations Systems and Transformation Leader
I lead complex technology operations and design the systems, workflows, and reporting structures that make them easier to manage.
Over the past decade, I have directed high-volume enterprise technology programs, led multidisciplinary organizations, and built operational tools that replace fragmented processes with connected, actionable systems.

Best aligned with Director-level roles in operations, service delivery, deployment services, and business systems — and Head of Operations roles where operational leadership and systems-building are the same job.
20–35
Concurrent Projects Led
$3M+
Annual Program Revenue Managed
300K+
Devices Annually
2.5M+
Devices Delivered
75%
Reporting Effort Reduction
~70
Technicians Led
📍 Kennesaw, GA mtatham2@gmail.com
View Case Studies Experience Systems Approach
Where I Deliver Value

What I Bring to an Organization

⚙️
Enterprise Operations Leadership
Directing high-volume technology operations, concurrent enterprise programs, multidisciplinary teams, customer commitments, revenue responsibilities, and competing delivery priorities — with the organizational structure and accountability systems that keep complex operations running consistently.
🔧
Systems Transformation
Turning fragmented spreadsheets, manual reporting, inconsistent handoffs, and disconnected processes into structured operational systems — by mapping the workflows and data relationships first, then designing and building solutions that reflect how the operation actually works.
📋
Executive Program Delivery
Aligning executives, customers, operations teams, technical developers, and external partners around clear ownership, risk management, and measurable outcomes — from program definition through delivery and continuous improvement.
AI and Automation
Applying AI-assisted development and automation to improve visibility, accelerate execution, reduce manual effort, and support better decisions — grounded in operational leadership and systems design rather than technology for its own sake.
About

Summary

My career has progressed from field project management to enterprise program delivery and ultimately to directing a configuration services division. Throughout that progression, I kept encountering the same types of problems: information spread across disconnected spreadsheets, reporting that required hours of manual work, inconsistent handoffs, and important relationships hidden inside processes that only a few people fully understood.

Rather than continuing to manage around those limitations, I began building solutions for them. Today, I combine operational leadership with hands-on systems development. I map workflows, identify the data relationships behind them, and build dashboards, automations, and internal tools that help teams understand what is happening and what needs attention.

The common thread throughout my work is curiosity. I enjoy taking complicated systems apart, understanding why they function the way they do, and finding better ways to connect the pieces.

Outside of work I am usually thinking about systems in a different sense: golf, history, and what makes complex things hold together over time.

Background

How It Started

Technology has interested me for as long as I can remember. When I was eight years old, I taught myself to enter programs on a TI 99/4A — line by line from the manual, with no way to save anything and no one to ask for help. Every bug was mine to find and fix alone. Around the same time I was taking apart electronics to understand how they worked. Those experiences taught me something that stayed: complicated systems become less intimidating once you understand the relationships between their parts.

That early curiosity shapes how I approach operations today. I want to understand how a system works, why it behaves the way it does, and how its parts can be reorganized into something better.

Systems Approach

How I Build

I use AI-assisted development as an execution accelerator within a structured systems design process. I define the operational problem, map the workflow and data relationships, establish requirements, direct the architecture, validate the outputs, and remain accountable for the finished system.

AI-assisted development allows me to create at a pace that more closely matches the speed at which I understand and process complex systems. The operational knowledge, design, and accountability remain mine.

I approach technology from an operational leadership perspective — understanding the business problem, mapping the process and data behind it, and then directing the build. Tools accelerate execution. They don't replace the understanding that makes the work meaningful.

The Process
01
Understand
Define the operational problem, its constraints, and what a working solution looks like
02
Map
Map workflows, data relationships, process flows, and failure points before designing anything
03
Design
Establish requirements and direct the system architecture before writing a line of code
04
Build
Execute with AI-assisted development, directing architecture decisions throughout
05
Validate
Test outputs against operational requirements; validate data accuracy and edge cases
06
Improve
Monitor adoption and performance; refine based on how the operation actually uses the system
Capabilities

Core Capabilities

Enterprise Operations Leadership

Program Management Technical Operations Leadership Cross-Functional Leadership Capacity Planning & Forecasting Budget Ownership Executive Communication QBR Preparation & Delivery Stakeholder & Vendor Management

Systems and Workflow Design

Workflow & Process Design Business Systems Development SOP Development Root Cause Analysis Requirements Definition Data Relationship Modeling

Data Visibility and Reporting

Power BI Power Query Advanced Excel KPI Dashboard Design Operational Metrics Executive Reporting

Automation and Technical Delivery

Workflow Automation PowerShell Python JavaScript / HTML APIs GitHub Copilot AI-Assisted Development Cloudflare Workers

Production and Service Delivery

Production Operations Device Lifecycle Management Inventory & Logistics Quality Management NPI Process Management Asset Tracking Systems

Customer and Partner Leadership

Enterprise Account Management Customer Relationship Management Partner Coordination Escalation Management Contract & SLA Management
Career

Professional Experience

Oct 2022 – Present
Director of Configuration Services
eBryIT, Inc.
  • Direct a configuration services operation supporting more than 300,000 devices annually across 20 to 35 concurrent enterprise technology projects and more than $3 million in annual program revenue
  • Lead a layered organization of program managers, production managers, production leads, and approximately 70 technicians across education, government, and enterprise deployments
  • Designed and built WPR, an internal operations platform connecting project status, work in progress, production throughput, inventory, billing, and revenue into a single operational view — reducing manual reporting effort by approximately 75 percent
  • Manage enterprise customer and partner relationships as the primary operational contact, including QBR preparation and delivery covering performance, risks, billing, capacity, and priorities
  • Coordinated a 125,000-device enterprise deployment across configuration, logistics, program management, and field delivery, with full accountability for schedule and customer commitments
  • Build workflow tracking systems, process controls, and reporting structures that improve accountability, handoffs, and operational visibility across departments
Aug 2015 – Oct 2022
Program Manager
eBryIT, Inc.
  • Managed full lifecycle delivery of enterprise technology deployment programs across K–12, higher education, government, and enterprise environments, growing from single-site to multi-site, multi-state programs over 7 years
  • Coordinated cross-functional teams across configuration, logistics, field delivery, and customer operations; built reporting systems that became the foundation for the automated dashboards built in the Director role
  • Managed concurrent enterprise programs as the primary customer contact, overseeing scope, schedule, budget, and stakeholder relationships across simultaneous engagements
  • Progressed from individual program ownership to multi-project portfolio leadership, ultimately transitioning into the Director role overseeing the full configuration services division
Oct 2014 – Aug 2015
Field Project Manager
eBryIT, Inc.
  • Managed field-based technology deployment projects across government and education environments, coordinating subcontractors, logistics, and installation across multiple concurrent sites
  • Maintained customer satisfaction and delivery alignment through structured site coordination and direct stakeholder communication
2012 – 2014
Regional Account Manager
AVR Distributing
  • Managed and grew a multi-state territory through the full sales and account management cycle, consistently achieving revenue and growth targets
  • Coordinated vendor and manufacturer relationships on product launches, channel enablement, inventory positioning, and escalation resolution
  • Analyzed sales and inventory data to forecast demand, plan promotions, and inform territory strategy
Independent Work

Independent Consulting & Product Development

In 2026, I founded CommitState, an independent technology and operations consulting practice focused on practical systems, workflow automation, reporting, integration, and custom software solutions. The practice complements my full-time leadership experience by providing an additional environment for developing operational systems and solving real business problems.

CommitState follows the Resolve · Commit · Deploy method: understand the current state completely before designing a solution, and design completely before building.

Visit CommitState ↗
Services Operational systems design · Workflow automation · Reporting automation · KPI dashboards · Data and knowledge intelligence · AI-enabled tooling
Case Studies

Featured Case Studies

Work spanning a production system running in a live operational environment, interactive technical demos, and a client-facing application. Each shows a different dimension of how I approach operational systems design.

Production System

WPR Operations Intelligence Platform

Leadership had no unified view of operations — project status, production, inventory, billing, and revenue existed in disconnected spreadsheets requiring hours of manual assembly.

Designer & Builder  ·  eBryIT, Inc.  ·  75% reduction in reporting effort

View Case Study →
Live Demo

Operations Intelligence Dashboard

Relational data model connecting projects, devices, revenue, billing, and inventory into a single operational view. Demonstrates the data architecture behind enterprise deployment reporting.

Portfolio Demo  ·  Interactive relational data model

View Case Study →
Live Demo

Device Lifecycle & Production Metrics

State-machine lifecycle tracking with immutable audit records, dwell time analysis, and technician-level production performance reporting — the same reporting layer automated at eBryIT.

Portfolio Demo  ·  300K+ devices annually

View Case Study →
Client Delivery

Quote & Invoice Manager

Full business management platform built for a small business client. Covers the complete estimate-to-payment workflow: estimate creation with status tracking, invoice generation, client CRM, a 100+ item pricing catalog organized by category, room-based estimating, payment logging, outstanding balance tracking, and business reporting — all running in the browser with no backend infrastructure required.

Key advantages: Zero hosting cost, works offline, all data stays local to the client, no subscription fees, purpose-built around how the business actually estimates and invoices work.

Client Project  ·  IndexedDB  ·  HTML/CSS/JS  ·  Proprietary — not publicly available

AI & Automation

AI and Automation Use Cases

I use AI-assisted development as an accelerator for turning operational knowledge, workflow requirements, and system designs into practical tools. The business logic, requirements, architecture, validation, and accountability remain grounded in my operational experience.

AI-Assisted Executive Reporting

Turn production, backlog, billing, and project data into daily or weekly summaries for leadership. Replace manual reporting with structured, AI-generated briefings that highlight performance, risks, and recommended actions.

Intelligent Request Intake

Classify inbound emails, customer requests, project updates, and attachments into structured workflows. Reduce manual triage, ensure consistent routing, and build a traceable intake layer across high-volume operations.

Operational Risk & Exception Detection

Identify stalled work, aging backlog, quality issues, missing data, delayed shipments, and billing gaps before they become escalations. Surface anomalies automatically so teams can act rather than audit.

SOP & Knowledge Assistant

Convert operational documentation into a searchable assistant for technicians, leads, managers, and onboarding. Reduce reliance on tribal knowledge and improve consistency across teams and shifts.

Vendor & Project Intelligence

Use structured data to track vendor performance, project status, SLA risk, and delivery constraints. Build visibility into dependencies and risks that are typically buried in spreadsheets or email threads.

ITAD & End-of-Life Asset Intelligence

Bring structure and traceability to IT asset disposition workflows. Track devices from decommission through data wipe, grading, remarketing, or destruction, with audit records, chain-of-custody visibility, and reporting that supports compliance and vendor accountability across the full ITAD lifecycle.

Role Fit

Target Role Families

Best aligned with Director-level roles in operations, service delivery, deployment services, and business systems — and Head of Operations roles where operational leadership and systems-building are the same job.

Director of Operations / Service Delivery
Includes: MSPs, systems integrators, VARs, IT services, 3PL and supply chain operations
Director of Deployment, Lifecycle & Depot Services
Includes: OEM channel partners, device-as-a-service, ITAD, K-12/edtech deployment programs
Director of Business Systems & Operations
Includes: Business Systems, Operations Intelligence, Operational Excellence, reporting and workflow automation leadership
Head of Operations
Includes: Companies where one leader both runs operations and builds the systems behind them
Not targeting: Corporate finance, sales leadership, marketing, legal, or broad multinational P&L roles without operational technology delivery responsibility — or VP roles at large enterprises without matching P&L scope.
Leadership

Leadership Approach

I believe strong operations depend on clear ownership, useful information, practical systems, and teams that understand how their work connects to the larger outcome. My role as a leader is to create that clarity, remove barriers, build accountability, and give people the tools they need to succeed.

Clear Ownership
Every process and outcome has a named owner. Accountability doesn't happen without it.
Practical Process Design
Processes should match the way work actually gets done — not the way someone hoped it would.
Visible Performance
Teams perform better when they can see how they're doing. Metrics should inform action, not just report status.
Direct Communication
Problems surface faster when the environment is direct. I communicate clearly and expect the same.
Customer Accountability
Customer commitments are treated as operational constraints, not aspirations. Delivery is the standard.
Cross-Functional Alignment
Operations, programs, and systems work best when the people running them understand each other's constraints.
Continuous Improvement
Root cause over symptom. The goal is to remove the source of the problem, not manage around it indefinitely.
Systems Thinking
Complex operations behave like systems. Understanding how the parts connect is what separates reactive management from real leadership.
Education

Education

🎓
Kennesaw State University

Undergraduate Coursework in Computer Science

Formal academics gave way to a decade of applied practice — designing and building operational systems, directing enterprise technology delivery, and developing the tools described throughout this site.